Join Our Team

Needls. was built to help you grow your business. Our ongoing evolution is a function of listening closely to what you have to say and adapting.

We view you as a partner rather than a client, providing you with the tools needed to increase sales. Your success is our success!

Are you the next

Sales & Marketing

User Success Representative

As a User Success Representative you will be primarily responsible for converting incoming sales leads through live chat and phone calls. The position is all about selling and aiding people into signing up for an advertising campaign with needls. There is no cold calling here - just warm leads to work from!

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This is an opportunity for someone who is more than just stellar at sales, but someone who wants the opportunity to be part of something bigger and put some entrepreneurial spirit into their work.

Our environment is vibrant and collaborative – one where we foster personal and professional growth of all team members.

Only apply if you meet the following criteria

  • Have Excellent Communication & Customer Service: Do you love dealing and interacting with people, are organized and have strong attention to detail?
  • Excel at Sales: Do you love closing new business and thrive on growing and managing a client base?
  • Driven To Succeed & Display Lots of Initiative: Do you want to be part of something unique within a startup organization. Likes where we’re going and ‘what this could be’.
  • Are Flexible & Adaptable: Are you willing to take on challenging, yet rewarding work with a ‘no excuses’ attitude?
  • Enjoy Team Work, But Prefer Working Independently: You’ll only like it here if you’re an independent worker that self-motivates to stay on task and completes work efficiently (with high quality), but occasionally enjoys working with a team to collaborate

Responsibilities and Duties

  • Nurture all incoming new business leads through live chat, contact forms, phone calls and emails.
  • Close new business and grow your sales pipeline.
  • Maintain a steady stream of pro-active communication with key clients.
  • Create a personalized approach to getting to know your clients. This may include e-mails and scheduled phone calls.
  • Collect, organize and store pertinent client information into a CRM system (Base CRM).
  • Establish Key Performance Indicators (KPI’s) with clients.
  • Perform monthly phone meetings with clients to discuss online marketing campaigns performance.

Qualifications and Skills

Education:

  • Educated to college/university degree level or higher.
  • Degree in Marketing or Business Administration is an asset.

Experience:

  • At least 1 year experience managing client accounts for advertising or marketing agency.
  • An understanding of paid digital media including Facebook Ads and Instagram Ads

Beneficial Knowledge:

  • Knowledge of using website analytics tools for statistical analysis and reporting.
  • An understanding of the impact of other online marketing activities (ex. Social Media).
  • Online Advertising (PPC/Display etc), Usability (UX, PR).
  • Knowledge of using multiple support systems (ZenDesk, Intercom.io, Base CRM, Zopim Chat).

Required Skills:

  • Excellent business relationship building skills.
  • Skillful in managing multiple projects at one time and hitting deadlines.
  • A high standard of written English.
  • A Sales Rockstar.
  • Can think strategically, able to analyze data and identify & implement recommendations.

Personality:

  • Extreme attention to detail.
  • Must be organized and have a strong ability to prioritize.
  • Strong desire for continuous learning and self-development.
  • Ability to be assertive, yet communicate client concerns to team.
  • Excellent communication skills, with talent to create rapport with new and current clients.
  • Ability to clearly present and explain complex subjects to executive audience.
  • Can facilitate positive and productive client meetings via screen sharing or phone calls.
  • Strong desire for continuous learning and self-development.
  • Sense of humour and ability to have FUN!

Benefits:

  • Challenging and rewarding opportunity within a growing and funded Toronto Startup!
  • Free Coffee, tea, water, and many snacks onsite!
  • Casual dress.
  • Foosball Table.
  • Excellent working conditions.

Digitial Marketing Specialist

Motivation. Dedication. Growth. Empowerment.

If you live, breathe and dream these words please read on!

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Needls. is an automated advertising platform that uses data science and machine learning to make advertising more effective for business owners. We automatically create, target, and optimize ads across Facebook and Instagram.

We’re located in what’s quickly becoming Toronto’s new tech hub in the junction. Our beautiful new offices inspire innovation, as does the unlimited supply of free coffee and snacks. We’re a friendly team with an open door policy, ensuring work gets done and that we have fun while doing it.

We are looking for an energetic self-starter with a data-driven, analytical business mindset who lives & breathes data, process and people. He or she must be results-driven, ambitious and prepared to join a company lead by 3 well-seasoned founders who have incredible experience and continue to disrupt the small business advertising industry. Make an impact and create history with us!

As the Digitial Marketing Specialist you are a marketing GURU that will be working alongside the COO and Director of Communications to facilitate, manage, create and enhance our marketing efforts primarily through webinars and email drip campaigns. This position plays a key role in both creating content strategies to drive engagement and increasing conversions across our SaaS product offerings. In this dynamic role, you will manage our email marketing programs for customer acquisition, retention, product and customer service. You will contribute to email campaigns and strategy, build email templates, write copy, analyze the results, and perform A/B testing to iterate and improve upon results. You will also manage our webinars - both educational and sales. You will be creating webinar content (training and sales copy), promote webinars through Facebook Ads and assist with generating sales through the webinar channel. This role requires you to be a master at leveraging automation tools such as Zapier and requires a deep understanding of email marketing platforms (such as Intercom or Active Campaign).

This is an opportunity for someone who is more than just stellar marketing, but someone who wants the opportunity to be part of something bigger and put some entrepreneurial spirit into their work.

Our environment is vibrant and collaborative – one where we foster personal and professional growth of all team members.

Essential Duties

  • Strategize, create, manage and enhance the company’s email marketing efforts.
  • Manage and support all aspects of email campaign execution including customer segmentation, testing protocol, and technical execution.
  • Contribute to building our email strategy and email asset design for large marketing campaigns.
  • Strategize, create, manage and enhance the company’s webinar strategies - both sales oriented and educational.
  • Work alongside the COO and Director of Communications
  • Provide weekly reports and insights to the COO on all key metrics
  • Influence and coach content writers to provide high quality content on deadline
  • Investigate and Manage new content formats including online educational videos, podcasts and virtual trainings
  • Write various content pieces as required.
  • Help facilitate proper attribution tracking across all marketing functions.
  • Collaborate with colleagues to brainstorm new opportunities for content creation

Education and Experience:

  • 2 to 5 years of creating and executing email marketing campaigns required.
  • 1 to 2 years of facilitating, creating and managing webinars.
  • Experience with email automation and email marketing software platforms is a must for this role.
  • Experience managing and growing a large email database.
  • Experience creating email templates quickly and efficiently.
  • Demonstrable experience analyzing campaigns, and demonstrable knowledge of setting up A/B testing as it pertains to email marketing.
  • Experience managing the entire “Webinar Funnel”. From creating email drip campaigns to gathering registrations to crafting creative follow up messages to attendees.
  • Experience with selling high end packages through webinars.
  • Outstanding verbal and written communications skills
  • Experience with Zapier automation tools
  • Experience with GoToWebinar, Wistia, BaseCRM a plus.
  • Functional knowledge of web analytics
  • Excellent ability to manage a high volume of small details while staying focused on the big picture
  • Must be a strategic thinker, analytical, data interpreter, and problem solver
  • Bachelor’s degree preferred

Personality:

  • Extreme attention to detail.
  • Must be organized and have a strong ability to prioritize.
  • Strong desire for continuous learning and self-development.
  • Ability to be assertive, yet communicate client concerns to team.
  • Excellent communication skills, with talent to create rapport with new and current clients
  • Ability to clearly present and explain complex subjects to executive audience.
  • Can facilitate positive and productive client meetings via screen sharing or phone calls.
  • Strong desire for continuous learning and self-development.
  • Careful and Conscientious : You will hold our company’s image and our customers’ good will in your hands. You’re willing to move fast, but you don’t break things.
  • Sense of humour and ability to have FUN!

Benefits:

  • Challenging and rewarding opportunity within a growing and funded Toronto Startup!
  • Free Coffee, tea, water, and many snacks onsite!
  • Casual dress.
  • Foosball Table.
  • Excellent working conditions.
  • Full health benefits

*Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

There are many positions available so please contact us and tell us why we should sit down with you!

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